Automated emails about missing documents
In some cases, universities will contact students to say that documents haven't been received, even before the university has processed all the documents received.
What to do
As soon as one of your students receives an email like this, we recommend contacting the university to double-check that the document is indeed missing. We've added Parchment's document ID to the application page and the Document Sending page, which you can include in the email to help the university find the right document.
On the Document Sending page
On the Application page
Different names used on different documents
In other cases, universities are unable to match the documents they've received with the student's application because the student is using different names on BridgeU and on their application form.
What to do
If the document is marked as delivered on BridgeU but the university is unable to find it, please ensure that it was sent with the same name as appears on the student's application. It is advised to also ensure the name of the student on BridgeU is the same as appears on the student's application. If not, inform the university of the difference and they should be able to track down the document. In some cases, though, you may need to resend it with the corrected name.