How do I get help and support?

When using BridgeU, you may come across some technical questions with the platform that you are unsure about. The BridgeU support team is here to help! In order to process your enquiry efficiently, please be sure to only use our livechat function or This way, we are able keep track of your issue and give visibility to the people who can help solve it.


Advisors and Students can find our livechat function and Help Centre link within the platform. The Help Centre is filled with useful content on every feature inside the platform, so have a go at searching for your solution before reporting your issue!


Asking about an Issue

When submitting a ticket into our channel, please be sure to include as much information as possible. This then saves us going back to you, when it could be a time sensitive issue.

The type of information useful to us includes;

  • Screenshots/Exact Error Messaged received
  • Student's Full Names, Email Address's & Common App IDs

Note: Please be aware that there may be limitations to the knowledge that support staff have on non-technical BridgeU issues.

Reporting A Bug

If you think you have spotted a potential bug with the platform, please write to us including as much information as you can such as;

  • Error Message you received:
  • Steps to Reproduce:
  • Device Type:
  • Browser Type:
  • Browser Version:
  • Operating System being used:
  • Additional info:


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