If you have any issues or queries that cannot be resolved using our help articles, please seek support by contacting us via Live Chat or email. Simply click the red Help button at the bottom right-hand side of this page to connect with the team.
On the BridgeU platform, this will appear in the bottom right corner as a grey speech icon. (if you do not see these options, you may need to enable cookies).
The Help Centre is filled with useful content on every feature inside the platform, so have a go at searching for your solution before reporting your issue! You can find the help center on the bottom left of your screen when inside the BridgeU platform.
Asking about an Issue
When submitting a ticket to our hi@bridge-u.com channel, please be sure to include as much information as possible. This then saves us from going back to you when it could be a time-sensitive issue.
The type of information useful to us includes;
- Screenshots/exact error messages received
- Student's full names, email addresses or Common App IDs
Reporting a Bug
If you think you have spotted a potential bug with the platform, please write to us including as much information as you can, such as:
- Error message you received
- Steps to reproduce
- Device type
- Browser type
- Browser version
- Operating system being used
- Additional info
If you have any questions, need further assistance or have some general feedback for us - we’d love to hear from you! Contact our Support team via Live Chat and by emailing hi@bridge-u.com.
You can also ask our BridgeU Community, a space exclusively for our BridgeU counsellors to ask questions, share insights, provide feedback and get help not just from BridgeU, but directly from other BridgeU counsellors.
We look forward to hearing from you, we are here to help!