Troubleshooting & FAQs

 

Prepping for Document Sending for Students

I already matched my CommonApp & BridgeU account but then I created a new CommonApp account

Speak with your advisor to make sure you are both working on the same account. If you have already submitted something on CommonApp, please let us know and we will create a new BU account for you which will match your CApp account. Please do try and stick to the one CommonApp account!

 

I entered my school in CA but I am still able to invite my counselor & teacher recommenders

This could be one of two reasons. Either the school isn't paired correctly with the BridgeU integration or the student has input the CEEB code incorrectly. Both of these can be resolved by our support team so please let us know on livechat or by hi@bridge-u.com.

 

I already invited my counselor & teacher recommenders on CommonApp before pairing my accounts

Unfortunately this will prevent Counselors and Teachers from uploading recommendations through BridgeU. To resolve this, you can manually remove recommendation requests put through your CommonApp accounts. To do so, go to the trash can icon on your Recommender & FERPA page on the Common App and remove the specific teacher. 

 

 

Prepping for Document Sending for Advisors

How do i know which students have or haven't matched their CommonApp accounts?

The best place to view this is from your student list on your document sending page. Next to the CommonApp section on the individual student's page it will either say 'this student has not paired CommonApp to BridgeU for the current year' or you should be able to see their CEEB code along with FERPA status and assigned counselor.

 

Sending Documents using CommonApp

I keep getting errors when filling out a CommonApp form. What's going on?

If your student's form in the School Report has a red lined bubble, it means that the form is incomplete. It will be grey when it is complete and ready to be sent. Example:

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To find out which questions are incomplete, click 'Save' at the bottom of the form and wait for the error message to appear just below the 'Save' button. Example: 

error_message.png

There are two places where you may need to complete these questions. Firstly, there might be an incomplete question in the student's form. Secondly, you might need to return to the whole school report in School Settings. Once you've completed all of the questions, click 'Save' and you will see a green tick.

If the bubble is still showing red, take a look at our article on CommonApp Form Errors. If you cannot find your issue or the solution is not working, please reach out to us at hi@bridge-u.com 

 

How do i send documents to a university that says 'document sending not supported'?

Check the university website to understand how the university accepts documents eg. direct to them.

Most likely we do not support it however, if you have information that they do accept documents through CommonApp/Parchment, please send your information to us and we will look into this.

 

How do I send transcripts for students that transferred to my school?

Schools are able to indicate up to 4 transcript documents on the School Report.  You can upload up to 4 documents as 'initial transcripts'. This could include transcripts from the student's previous school(s). Alternatively, you could combine documents to send as a single PDF but please note that Common App has a file size limit of 2mb per document.

Remember, the number indicated on the School Report must match the number of initial transcript documents uploaded, so if you say '2' and then only upload 1 initial transcript you will receive an error message.

 

Tracking Documents

Why is my application showing as sent on BridgeU but is not showing as submitted on CommonApp?

When you hit send from BridgeU, this means the application has been transferred to CommonApp however, applications only get sent to a university once the student submits their application on CommonApp. 

 

I can see that a teacher recommendation for a specific student shows as 'sent' in BridgeU to university A, however the student's CommonApp shows the same teacher recommendation as 'not started'.

Most likely this is due to the fact the student has still to submit their application on CommonApp and the teacher recommendation has been delivered to CommonApp.

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